Question 1

How does the free trial work?

Accepted Answer

Your 14-day free trial starts immediately. You only pay when you're ready to subscribe.

Question 2

How do tenants pay rent?

Accepted Answer

Tenants pay securely via Stripe using any major credit or debit card. Payments are tracked automatically and receipts are sent instantly.

Question 3

Can I manage multiple properties?

Accepted Answer

Yes. The Starter plan supports up to 5 properties. The Growth plan supports up to 10. Each property can have multiple units.

Question 4

Is my data secure?

Accepted Answer

Absolutely. All data is encrypted in transit and at rest. We use industry-standard security practices and are GDPR compliant.

Question 5

Can tenants use Simple Tenancy too?

Accepted Answer

Yes! Tenants get their own private portal where they can pay rent, submit maintenance requests, view documents, and message their landlord.

Question 6

What if I want to cancel?

Accepted Answer

You can cancel anytime from your billing dashboard. You'll retain access until the end of your billing period — no questions asked.

FAQ | SimpleTenancy